Question 1

Where is the studio located?

Accepted Answer

We are located at 460 Richmond Street West, Unit 501. We are easily accessible by public transit, with paid parking available across the street.

Question 2

Do you provide mats?

Accepted Answer

Mats are provided for every class.

Question 3

Do you have lockers available?

Accepted Answer

We do not have lockers. However, we do provide designated areas for personal belongings within the studio. We recommend bringing only essential items to class.

Question 4

I’m a beginner, where do I start?

Accepted Answer

Every class on our schedule is suitable for beginners! Modifications are always provided.

Question 5

Is class sign-up required before class?

Accepted Answer

Yes, pre-registration is required for all classes. You can sign up through our website or Momence account. Walk-ins may be accommodated if space is available, but we highly recommend booking in advance.

Question 6

What is the late cancellation policy?

Accepted Answer

Cancellations must be made at least 8 hours before the class starts. If you cancel late, a $15 fee will apply plus loss of credit or class, except for your one free late cancellation per billing cycle (for all unlimited memberships). For all No Show cancellations, a $15 fee will also apply.

Question 7

What is the late entry policy?

Accepted Answer

Our door closes after 2 minutes upon the class start time. Late entries are not permitted once a class begins. Please arrive at least 10 minutes before class to settle in.

Question 8

When do memberships or class packs expire?

Accepted Answer

Our class packs and memberships have varying expiry periods. Class packs are valid for 60 days upon first class, while all unlimited membership such as our 3-month unlimited plan and month-to-month unlimited plan activate upon your first class.

Question 9

What perks do membership holders get?

Accepted Answer

Membership perks include unlimited access to all regular classes and 10% off premium classes, workshops, and events.

Question 10

Can I pause or freeze my membership?

Accepted Answer

Membership Pause/Freeze: Your membership can be paused for a maximum of one month (or 30 days in a calendar year) for auto-renew monthly memberships. Not valid for month-to-month unlimited membership. All request for membership pauses are to be requested via email with specific dates and times to collette@wellbynd.com

Question 11

Do you have washrooms, changerooms, or showers?

Accepted Answer

Yes, we have fully equipped washrooms and a changeroom area. No showers on site.

Question 12

Can I host my retreat, private event, or workshop at the studio?

Accepted Answer

Yes! Our space is available for private events, retreats, and workshops. We offer tailored packages depending on your needs, including instructor-led activities if desired. For all private events, partnerships, or workshop inquires, please contact Collette at collette@wellbynd.com

Question 13

Do you offer corporate wellness or employee programs?

Accepted Answer

Absolutely! We work with businesses to create custom wellness packages, including weekly yoga and Pilates classes, workshops, and mindfulness sessions. These programs are designed to improve employee well-being, reduce stress, and promote a healthy work-life balance. Please contact Collette at collette@wellbynd.com for more information about our corporate offerings.

Frequently Asked Questions